Michelle McClay

Vice President, Deployment & Analytics

Michelle McClay is the Vice President of Deployment & Analytics for The Resource Group. In this role, Michelle provides strategic leadership and guidance to the Deployment and National Analyst Communities. Along with leading the deployment of new Participants and integrating system-wide strategic projects, Michelle also focuses on further developing The Resource Group Analyst Community and Internship Program to continue strengthening our pipeline of future leaders.

Michelle has more than ten years of experience in hospital operations, project management, purchased services implementation, consulting, and healthcare supply chain, including large-scale project management experience such as leading the successful conversion of a national support services contract for more than 100 facilities with $402 million of managed volume in 11 months as well as leading the implementation of The Resource Group’s User-Directed Integrated Solutions across 31 hospitals in five months . Michelle specializes in change management, business development, process improvement, and operations management.

Michelle came to The Resource Group from West Suburban Medical Center and MacNeal Hospital in Chicago where she served in operational and project management roles with a focus on hospital operational process improvement, specifically in the areas of patient satisfaction and hospital throughput improvement. Michelle holds a bachelor’s degree in Community Health with a Minor in Business from the University of Illinois at Urbana-Champaign, a master’s degree in health administration from the School of Health Management and Informatics at the University of Missouri, and a Six Sigma Green Belt Certification. Currently, Michelle serves as a Board Member for the University of Missouri Health Management and Informatics Alumni Organization. Most recently, she completed the Ascension Executive Ministry Leadership Formation Program and received her Fellow status through the American College of Healthcare Executives.